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FAQ

Frequently asked questions

When Will My Product Be Shipped?

We have a 1-14 day processing time, once it has been processed you will receive an email along with your tracking number.

Are your products vegan?

Lipgloss, skincare, and Eyeshadow palettes are vegan and cruelty free.

 I received my package in the mail but its damaged what do i do?

Oh no! We are so sorry please contact us bossupcosmeticss@gmail.com and in the subject line please put Damaged package along with pictures and videos of the damaged product and or packaging, and we will get back to you as soon as possible.

When will my order begin processing?

Orders begin processing 24-48 hours after an order has been placed.

How long is delivery?

Delivery time depends on the shipping method chosen at checkout.

How do i see my tracking number?

Once your order has shipped you will receive an email or text with your tracking number. If you have an account with us you can look at the status of all your orders in the My Account tab.

What if I want my order canceled? 
Order cancellation is available the first 1 hour of purchase. After we began processing the order and your label was created. Cancellation is no longer available .

 

CUSTOMER RESPONSIBLE FOR ALL SHIPPING COSTS INCLUDING CUSTOMS FEES WHEN APPLICABLE