FAQ

Frequently asked

Are your products eczema friendly?

Yes! We formulate and test each product to ensure they are safe for sensitive skin.

Is your apparel true to size?

Yes! Our clothes are true to size and are available in unisex sizes. When ordering apparel please allow 7 additional business days for processing. 

How long does it take to receive my order?

On average it takes the BossUp team 7-10 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Can I cancel my order?

Orders cancellation is only eligible within 2 hours after the order has been placed. AFTER 2 hours the order will be processed for shipping. 

I put the wrong address on my order, what should I do?

Please contact customersupport@bossupcosmetic.com within 48 hours placing the order. Please be careful when entering your shipping address, BossUpCosmetics will not be responsible for orders sent to the incorrect delivery address provided by the customer.

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24-48 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at customersupport@bossupcosmetic.com with your inquiry.

How can I check the status of my order?

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email or text message to track your order. 

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your BossUpCosmetics tracking page. 

My package seems to have stopped moving.

If your package stops moving at any point, No Worries! It is still on its way. 

There could be a couple of reasons for the sudden stall. 

1. The order may have been shipped, but due to the distance our Bossie Mail is traveling, the first scan might not occur for a couple of days after you’ve been notified that the package has shipped and your initial tracking number.
2. The order may have required additional processing time to complete the order, ie, Made to Order items (Cups/Apparel) or if we are experiencing a high volume of orders, shipments may be delayed by a few days. 
3. Orders will remain in In Transit status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained In Transit  for more than 7 days since the most recent tracking update, please reach out to us to further investigate your order. 

International Orders: 

It is most likely still trying to get cleared by customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

When making an international order, the destination country may require you to verify information about the order and the recipient. This is the most common reason that your order is not moving or held at customs

The customer may be required to provide the shipper and/or country with an invoice/proof of purchase and/or ID verification. Each country's shipping policies are subject to change.

Do you offer returns?

All sales are final.  We only accept returns for products damaged in transit or if the incorrect item was shipped to.

In the unlikely event that a product arrived damaged, the customer must contact our Customer Support email within 48 hours of Delivery date. Customers must include photos of the issue and a screenshot of your order confirmation email. Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item (Limited Items, Collections, etc) is not available, we will refund the full retail price.

Please note, BossUpCosmetics reserves the right to refuse all returns, reshipments and refunds. 

Do you offer exchanges?

Unfortunately, we are unable to process exchanges at this time. 

My items arrived damaged, what should I do?

Please contact us immediately, within 48 hours receiving the order, at customersupport@bossupcosmetic.com. Please provide us with your order number and multiple photos of the damaged product/s. 

I received incorrect items in my order, what should I do?

Please contact customersupport@bossupcosmetic.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.